/* Variables y reset */
:root {
    --primary: #3a86ff;
    --primary-dark: #2667cc;
    --secondary: #ff006e;
    --support-green: #28a745;
    --support-orange: #fd7e14;
    --support-red: #dc3545;
    --support-blue: #17a2b8;
    --emergency-red: #e74c3c;
    --online-green: #2ecc71;
    --away-orange: #f39c12;
    --offline-gray: #95a5a6;
    --dark: #0c0c1d;
    --light: #f8f9fa;
    --gray: #6c757d;
    --success: #00b4d8;
    --gradient-primary: linear-gradient(135deg, var(--primary), #5e60ce);
    --gradient-accent: linear-gradient(135deg, var(--secondary), #fb5607);
    --gradient-support: linear-gradient(135deg, var(--support-green), #20c997);
    --gradient-emergency: linear-gradient(135deg, var(--emergency-red), #ff6b6b);
    --font-main: 'Segoe UI', Roboto, 'Helvetica Neue', sans-serif;
    --shadow: 0 5px 15px rgba(0, 0, 0, 0.1);
    --shadow-strong: 0 8px 30px rgba(0, 0, 0, 0.2);
    --border-radius: 12px;
    --transition: all 0.3s ease;
}

* {
    margin: 0;
    padding: 0;
    box-sizing: border-box;
    scroll-behavior: smooth;
}

body {
    font-family: var(--font-main);
    line-height: 1.6;
    color: var(--dark);
    background-color: var(--light);
    overflow-x: hidden;
}

a {
    text-decoration: none;
    color: inherit;
}

ul {
    list-style: none;
}

img {
    max-width: 100%;
    height: auto;
}

button {
    cursor: pointer;
    font-family: inherit;
}

/* Utilities */
.container {
    width: 90%;
    max-width: 1200px;
    margin: 0 auto;
    padding: 0 20px;
}

.btn {
    display: inline-block;
    padding: 12px 28px;
    background: var(--gradient-support);
    color: white;
    font-weight: 600;
    border-radius: 50px;
    border: none;
    box-shadow: var(--shadow);
    transition: var(--transition);
    text-transform: uppercase;
    letter-spacing: 1px;
    font-size: 0.9rem;
    position: relative;
    overflow: hidden;
    z-index: 1;
    text-align: center;
}

.btn::before {
    content: '';
    position: absolute;
    top: 0;
    left: 0;
    width: 0%;
    height: 100%;
    background: var(--gradient-accent);
    transition: var(--transition);
    z-index: -1;
}

.btn:hover::before {
    width: 100%;
}

.btn:hover {
    transform: translateY(-3px);
    box-shadow: var(--shadow-strong);
}

.btn-outline {
    background: transparent;
    border: 2px solid var(--support-green);
    color: var(--support-green);
}

.btn-outline:hover {
    background: var(--support-green);
    color: white;
    border-color: var(--support-green);
}

.btn-primary {
    background: var(--gradient-primary);
}

.btn-secondary {
    background: var(--gradient-accent);
}

.btn-emergency {
    background: var(--gradient-emergency);
    animation: pulseEmergency 2s infinite;
}

.btn-large {
    padding: 18px 36px;
    font-size: 1.1rem;
}

@keyframes pulseEmergency {
    0% {
        box-shadow: 0 0 0 0 rgba(231, 76, 60, 0.4);
    }
    70% {
        box-shadow: 0 0 0 10px rgba(231, 76, 60, 0);
    }
    100% {
        box-shadow: 0 0 0 0 rgba(231, 76, 60, 0);
    }
}

.section {
    padding: 80px 0;
}

.section-title {
    text-align: center;
    margin-bottom: 50px;
    font-size: 2.5rem;
    font-weight: 700;
    position: relative;
}

.section-title::after {
    content: '';
    display: block;
    height: 5px;
    width: 80px;
    background: var(--gradient-support);
    margin: 20px auto;
    border-radius: 5px;
}

.grid {
    display: grid;
    gap: 30px;
}

/* Preloader */
.preloader {
    position: fixed;
    top: 0;
    left: 0;
    width: 100%;
    height: 100%;
    background: var(--dark);
    z-index: 9999;
    display: flex;
    justify-content: center;
    align-items: center;
    transition: opacity 0.5s ease, visibility 0.5s ease;
}

.preloader.hidden {
    opacity: 0;
    visibility: hidden;
}

.loader {
    width: 50px;
    height: 50px;
    border: 5px solid rgba(255, 255, 255, 0.2);
    border-radius: 50%;
    border-top-color: var(--support-green);
    animation: spin 1s linear infinite;
    position: relative;
}

.loader::before {
    content: '';
    position: absolute;
    top: 50%;
    left: 50%;
    transform: translate(-50%, -50%);
    width: 70px;
    height: 70px;
    border: 5px solid transparent;
    border-left-color: var(--support-orange);
    border-radius: 50%;
    animation: spin 1.5s linear infinite reverse;
}

@keyframes spin {
    100% {
        transform: rotate(360deg);
    }
}

/* Animaciones */
@keyframes fadeIn {
    from {
        opacity: 0;
        transform: translateY(20px);
    }
    to {
        opacity: 1;
        transform: translateY(0);
    }
}

@keyframes float {
    0% {
        transform: translateY(0px) rotate(0deg);
    }
    50% {
        transform: translateY(-15px) rotate(5deg);
    }
    100% {
        transform: translateY(0px) rotate(0deg);
    }
}

@keyframes repair {
    0% {
        transform: rotate(0deg);
    }
    25% {
        transform: rotate(-15deg);
    }
    75% {
        transform: rotate(15deg);
    }
    100% {
        transform: rotate(0deg);
    }
}

@keyframes diagnosticProgress {
    0% {
        width: 0%;
        background: var(--support-red);
    }
    50% {
        background: var(--support-orange);
    }
    100% {
        width: 100%;
        background: var(--support-green);
    }
}

@keyframes typing {
    0%, 50% {
        opacity: 1;
    }
    51%, 100% {
        opacity: 0;
    }
}

.fade-in {
    animation: fadeIn 0.8s ease forwards;
    opacity: 0;
}

/* Diagnostic Tool Overlay */
.diagnostic-tool {
    position: fixed;
    top: 0;
    left: 0;
    width: 100%;
    height: 100%;
    background: rgba(12, 12, 29, 0.95);
    z-index: 10000;
    display: flex;
    justify-content: center;
    align-items: center;
    opacity: 0;
    visibility: hidden;
    transition: var(--transition);
}

.diagnostic-tool.active {
    opacity: 1;
    visibility: visible;
}

.diagnostic-content {
    background: white;
    padding: 40px;
    border-radius: var(--border-radius);
    box-shadow: var(--shadow-strong);
    max-width: 600px;
    width: 90%;
}

.diagnostic-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 30px;
    padding-bottom: 20px;
    border-bottom: 2px solid #eee;
}

.diagnostic-header h3 {
    font-size: 1.8rem;
    color: var(--dark);
}

.diagnostic-close {
    background: none;
    border: none;
    font-size: 2rem;
    color: var(--gray);
    cursor: pointer;
    transition: var(--transition);
}

.diagnostic-close:hover {
    color: var(--support-red);
}

.diagnostic-step {
    display: flex;
    align-items: center;
    gap: 20px;
    padding: 20px;
    background: #f8f9fa;
    border-radius: 8px;
    margin-bottom: 20px;
}

.step-icon {
    width: 60px;
    height: 60px;
    background: var(--gradient-support);
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    color: white;
    font-size: 1.5rem;
}

.step-info {
    flex: 1;
}

.step-info h4 {
    margin-bottom: 10px;
    color: var(--dark);
}

.step-progress {
    width: 100%;
    height: 8px;
    background: #e0e0e0;
    border-radius: 4px;
    overflow: hidden;
    margin-bottom: 10px;
}

.progress-bar {
    height: 100%;
    width: 0%;
    animation: diagnosticProgress 3s ease-in-out forwards;
    border-radius: 4px;
}

.step-status {
    color: var(--gray);
    font-size: 0.9rem;
}

.diagnostic-results {
    display: none;
    opacity: 0;
    animation: fadeIn 0.5s ease 3s forwards;
}

.diagnostic-results.show {
    display: block;
}

.results-grid {
    display: grid;
    gap: 10px;
    margin: 20px 0;
}

.result-item {
    display: flex;
    align-items: center;
    gap: 10px;
    padding: 12px;
    background: #f8f9fa;
    border-radius: 8px;
}

.result-item i.fa-check-circle {
    color: var(--support-green);
}

.result-item i.fa-exclamation-triangle {
    color: var(--support-orange);
}

.result-item i.fa-times-circle {
    color: var(--support-red);
}

.diagnostic-actions {
    display: flex;
    gap: 15px;
    justify-content: center;
    margin-top: 20px;
}

/* Support Chat Widget */
.support-chat {
    position: fixed;
    bottom: 100px;
    right: 20px;
    width: 350px;
    background: white;
    border-radius: var(--border-radius);
    box-shadow: var(--shadow-strong);
    z-index: 1000;
    transition: var(--transition);
    transform: translateY(20px);
    opacity: 0;
}

.support-chat.active {
    opacity: 1;
    transform: translateY(0);
}

.chat-header {
    display: flex;
    align-items: center;
    padding: 15px;
    background: var(--gradient-support);
    color: white;
    border-radius: var(--border-radius) var(--border-radius) 0 0;
}

.chat-avatar {
    width: 40px;
    height: 40px;
    border-radius: 50%;
    overflow: hidden;
    border: 2px solid rgba(255, 255, 255, 0.3);
}

.chat-info {
    flex: 1;
    margin-left: 10px;
}

.chat-info h4 {
    font-size: 1rem;
    margin-bottom: 2px;
}

.status {
    font-size: 0.8rem;
    opacity: 0.9;
}

.status.online::before {
    content: '●';
    color: var(--online-green);
    margin-right: 5px;
}

.chat-toggle {
    background: none;
    border: none;
    color: white;
    font-size: 1.2rem;
    cursor: pointer;
}

.chat-body {
    height: 300px;
    display: flex;
    flex-direction: column;
}

.chat-messages {
    flex: 1;
    padding: 15px;
    overflow-y: auto;
    max-height: 200px;
}

.message {
    margin-bottom: 15px;
    display: flex;
    flex-direction: column;
}

.message.bot {
    align-items: flex-start;
}

.message.user {
    align-items: flex-end;
}

.message-content {
    background: #e9ecef;
    padding: 10px 15px;
    border-radius: 18px;
    max-width: 80%;
    font-size: 0.9rem;
    line-height: 1.4;
}

.message.user .message-content {
    background: var(--support-green);
    color: white;
}

.message-time {
    font-size: 0.7rem;
    color: var(--gray);
    margin-top: 5px;
}

.chat-quick-actions {
    display: flex;
    gap: 5px;
    padding: 10px 15px;
    flex-wrap: wrap;
}

.quick-action {
    background: rgba(40, 167, 69, 0.1);
    color: var(--support-green);
    border: 1px solid rgba(40, 167, 69, 0.3);
    padding: 5px 10px;
    border-radius: 15px;
    font-size: 0.8rem;
    cursor: pointer;
    transition: var(--transition);
}

.quick-action:hover {
    background: var(--support-green);
    color: white;
}

.chat-input {
    display: flex;
    padding: 15px;
    border-top: 1px solid #eee;
}

.chat-input input {
    flex: 1;
    border: 1px solid #ddd;
    border-radius: 20px;
    padding: 10px 15px;
    font-size: 0.9rem;
    outline: none;
}

.chat-input input:focus {
    border-color: var(--support-green);
}

.chat-send {
    background: var(--support-green);
    border: none;
    color: white;
    border-radius: 50%;
    width: 40px;
    height: 40px;
    margin-left: 10px;
    display: flex;
    align-items: center;
    justify-content: center;
    cursor: pointer;
    transition: var(--transition);
}

.chat-send:hover {
    background: #218838;
    transform: scale(1.1);
}

/* Navbar */
.navbar {
    position: fixed;
    top: 0;
    left: 0;
    width: 100%;
    z-index: 1000;
    padding: 15px 0;
    transition: var(--transition);
    background-color: rgba(12, 12, 29, 0.95);
    box-shadow: var(--shadow);
    backdrop-filter: blur(10px);
}

.navbar-content {
    display: flex;
    justify-content: space-between;
    align-items: center;
}

.logo {
    font-size: 1.8rem;
    font-weight: 800;
    color: var(--light);
    display: flex;
    align-items: center;
}

.logo span {
    color: var(--secondary);
    animation: float 3s ease-in-out infinite;
}

.logo-icon {
    width: 35px;
    height: 35px;
    margin-right: 10px;
    background: var(--gradient-primary);
    border-radius: 50%;
    display: flex;
    justify-content: center;
    align-items: center;
    color: white;
    font-weight: bold;
    box-shadow: var(--shadow);
}

.navbar .nav-links {
    display: flex;
    gap: 30px;
}

.navbar .nav-links a {
    color: var(--light);
    font-weight: 500;
    font-size: 1rem;
    transition: var(--transition);
    position: relative;
}

.navbar .nav-links a::after {
    content: '';
    position: absolute;
    bottom: -5px;
    left: 0;
    width: 0;
    height: 3px;
    background: var(--gradient-accent);
    transition: var(--transition);
    border-radius: 5px;
}

.navbar .nav-links a:hover::after {
    width: 100%;
}

.navbar .nav-links a:hover {
    color: var(--secondary);
}

.hamburger {
    display: none;
    cursor: pointer;
    color: var(--light);
    font-size: 1.5rem;
}

/* Hero Section Support */
.hero-support {
    height: 100vh;
    background: linear-gradient(135deg, #e8f5e8 0%, #c8e6c9 50%, #a5d6a7 100%);
    color: var(--dark);
    display: flex;
    align-items: center;
    position: relative;
    overflow: hidden;
}

.tech-elements {
    position: absolute;
    top: 0;
    left: 0;
    width: 100%;
    height: 100%;
    pointer-events: none;
    z-index: 1;
}

.floating-tool {
    position: absolute;
    background: rgba(40, 167, 69, 0.1);
    backdrop-filter: blur(5px);
    border-radius: 50%;
    padding: 20px;
    box-shadow: var(--shadow);
    color: var(--support-green);
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 2rem;
    width: 80px;
    height: 80px;
    animation: float 6s ease-in-out infinite;
    transition: var(--transition);
}

.floating-tool:hover {
    animation: repair 0.5s ease;
    transform: scale(1.2);
    background: rgba(40, 167, 69, 0.2);
}

.floating-tool[data-tool="screwdriver"] {
    top: 15%;
    right: 15%;
    animation-delay: 0.5s;
}

.floating-tool[data-tool="wrench"] {
    top: 70%;
    left: 10%;
    animation-delay: 1.2s;
}

.floating-tool[data-tool="microchip"] {
    top: 25%;
    left: 20%;
    animation-delay: 2s;
}

.floating-tool[data-tool="cog"] {
    bottom: 20%;
    right: 20%;
    animation-delay: 2.8s;
}

.floating-tool[data-tool="bolt"] {
    top: 50%;
    right: 8%;
    animation-delay: 3.5s;
}

.hero-support-content {
    max-width: 700px;
    position: relative;
    z-index: 2;
}

.hero-support-subtitle {
    color: var(--support-green);
    font-size: 1.2rem;
    margin-bottom: 20px;
    letter-spacing: 3px;
    text-transform: uppercase;
    font-weight: 600;
    animation: fadeIn 0.8s ease 0.2s forwards;
    opacity: 0;
}

.hero-support-title {
    font-size: 3.5rem;
    line-height: 1.2;
    margin-bottom: 30px;
    font-weight: 700;
    animation: fadeIn 0.8s ease 0.5s forwards;
    opacity: 0;
    color: var(--dark);
}

.hero-support-description {
    font-size: 1.1rem;
    margin-bottom: 40px;
    max-width: 600px;
    color: var(--gray);
    animation: fadeIn 0.8s ease 0.8s forwards;
    opacity: 0;
}

.hero-support-buttons {
    display: flex;
    gap: 20px;
    margin-bottom: 40px;
    animation: fadeIn 0.8s ease 1.1s forwards;
    opacity: 0;
}

.support-stats {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(150px, 1fr));
    gap: 20px;
    animation: fadeIn 0.8s ease 1.4s forwards;
    opacity: 0;
}

.stat-item {
    text-align: center;
    padding: 20px;
    background: rgba(255, 255, 255, 0.9);
    border-radius: var(--border-radius);
    box-shadow: var(--shadow);
    transition: var(--transition);
}

.stat-item:hover {
    transform: translateY(-5px);
    box-shadow: var(--shadow-strong);
}

.stat-number {
    display: block;
    font-size: 2.5rem;
    font-weight: 700;
    color: var(--support-green);
    margin-bottom: 5px;
}

.stat-label {
    color: var(--gray);
    font-size: 0.9rem;
    font-weight: 500;
}

/* Status Banner */
.status-banner {
    background: var(--gradient-support);
    color: white;
    padding: 20px 0;
}

.status-content {
    display: flex;
    align-items: center;
    justify-content: space-between;
    flex-wrap: wrap;
    gap: 20px;
}

.status-indicator {
    display: flex;
    align-items: center;
    gap: 10px;
}

.status-dot {
    width: 12px;
    height: 12px;
    border-radius: 50%;
    animation: pulse 2s infinite;
}

.status-dot.online {
    background: var(--online-green);
    box-shadow: 0 0 0 0 rgba(46, 204, 113, 1);
}

@keyframes pulse {
    0% {
        box-shadow: 0 0 0 0 rgba(46, 204, 113, 1);
    }
    70% {
        box-shadow: 0 0 0 10px rgba(46, 204, 113, 0);
    }
    100% {
        box-shadow: 0 0 0 0 rgba(46, 204, 113, 0);
    }
}

.status-text {
    font-weight: 600;
}

.status-info {
    display: flex;
    gap: 30px;
    flex-wrap: wrap;
}

.status-info span {
    font-size: 0.9rem;
}

.emergency-button .btn {
    padding: 10px 20px;
    font-size: 0.9rem;
}

/* Services Section */
.services {
    background-color: white;
    position: relative;
    overflow: hidden;
}

.services::before {
    content: '';
    position: absolute;
    width: 300px;
    height: 300px;
    border-radius: 50%;
    background: linear-gradient(135deg, rgba(40, 167, 69, 0.1), rgba(32, 201, 151, 0.1));
    top: -150px;
    left: -150px;
    z-index: 0;
}

.services-grid {
    grid-template-columns: repeat(auto-fit, minmax(350px, 1fr));
    position: relative;
    z-index: 2;
}

.service-card {
    background: white;
    border-radius: var(--border-radius);
    padding: 30px;
    box-shadow: var(--shadow);
    transition: var(--transition);
    position: relative;
    overflow: hidden;
    height: 100%;
    display: flex;
    flex-direction: column;
    opacity: 0;
    transform: translateY(20px);
    border: 2px solid transparent;
}

.service-card.visible {
    opacity: 1;
    transform: translateY(0);
}

.service-card:hover {
    transform: translateY(-10px);
    box-shadow: var(--shadow-strong);
    border-color: var(--support-green);
}

.service-card::before {
    content: '';
    position: absolute;
    top: 0;
    left: 0;
    height: 5px;
    width: 100%;
    background: var(--gradient-support);
}

.service-icon {
    width: 70px;
    height: 70px;
    margin-bottom: 20px;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 2rem;
    color: var(--support-green);
    background-color: rgba(40, 167, 69, 0.1);
    border-radius: 50%;
    transition: var(--transition);
}

.service-card:hover .service-icon {
    transform: scale(1.1);
    background: var(--gradient-support);
    color: white;
    animation: repair 0.5s ease;
}

.service-title {
    font-size: 1.5rem;
    margin-bottom: 15px;
    font-weight: 600;
    color: var(--dark);
}

.service-description {
    color: var(--gray);
    margin-bottom: 20px;
    flex-grow: 1;
}

.service-features {
    list-style: none;
    margin-bottom: 20px;
}

.service-features li {
    margin-bottom: 8px;
    color: var(--gray);
    position: relative;
    padding-left: 20px;
    font-size: 0.9rem;
}

.service-features li::before {
    content: '✓';
    position: absolute;
    left: 0;
    color: var(--support-green);
    font-weight: bold;
}

.service-pricing {
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding: 15px 0;
    border-top: 1px solid #eee;
    border-bottom: 1px solid #eee;
    margin-bottom: 20px;
}

.price {
    font-size: 1.3rem;
    font-weight: 700;
    color: var(--support-green);
}

.duration {
    color: var(--gray);
    font-size: 0.9rem;
}

.service-btn {
    margin-top: auto;
}

/* Support Process Section */
.support-process {
    background: linear-gradient(135deg, #f8f9fa, #e9ecef);
    position: relative;
}

.process-timeline {
    max-width: 900px;
    margin: 0 auto;
    position: relative;
}

.process-timeline::before {
    content: '';
    position: absolute;
    left: 50%;
    transform: translateX(-50%);
    width: 4px;
    height: 100%;
    background: var(--gradient-support);
    border-radius: 2px;
}

.process-step {
    display: flex;
    align-items: center;
    margin-bottom: 50px;
    opacity: 0;
    transform: translateX(-50px);
    transition: var(--transition);
}

.process-step.visible {
    opacity: 1;
    transform: translateX(0);
}

.process-step:nth-child(even) {
    flex-direction: row-reverse;
    transform: translateX(50px);
}

.process-step:nth-child(even).visible {
    transform: translateX(0);
}

.step-content {
    background: white;
    padding: 30px;
    border-radius: var(--border-radius);
    box-shadow: var(--shadow);
    width: 45%;
    position: relative;
    border-left: 5px solid var(--support-green);
}

.step-content:hover {
    transform: translateY(-5px);
    box-shadow: var(--shadow-strong);
}

.step-number {
    position: absolute;
    left: 50%;
    top: 50%;
    transform: translate(-50%, -50%);
    width: 60px;
    height: 60px;
    background: var(--gradient-support);
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    color: white;
    font-weight: bold;
    font-size: 1.2rem;
    z-index: 2;
    box-shadow: var(--shadow);
}

.process-step:nth-child(even) .step-number {
    left: -5%;
}

.process-step:nth-child(odd) .step-number {
    right: -5%;
    left: auto;
}

.step-title {
    font-size: 1.3rem;
    font-weight: 600;
    margin-bottom: 15px;
    color: var(--dark);
}

.step-description {
    color: var(--gray);
    margin-bottom: 15px;
    line-height: 1.6;
}

.step-duration {
    background: rgba(40, 167, 69, 0.1);
    color: var(--support-green);
    padding: 8px 15px;
    border-radius: 20px;
    font-size: 0.9rem;
    font-weight: 600;
    display: inline-block;
}

/* Support Team Section */
.support-team {
    background-color: whitesmoke;
    position: relative;
}

.team-intro {
    text-align: center;
    max-width: 600px;
    margin: 0 auto 60px;
}

.team-intro p {
    color: var(--gray);
    font-size: 1.1rem;
}

.team-grid {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(300px, 1fr));
    gap: 30px;
}

.team-member {
    background: white;
    border-radius: var(--border-radius);
    padding: 30px;
    box-shadow: var(--shadow);
    text-align: center;
    transition: var(--transition);
    opacity: 0;
    transform: scale(0.9);
    border-top: 5px solid var(--support-green);
}

.team-member.visible {
    opacity: 1;
    transform: scale(1);
}

.team-member:hover {
    transform: translateY(-10px);
    box-shadow: var(--shadow-strong);
}

.member-avatar {
    position: relative;
    display: inline-block;
    margin-bottom: 20px;
}

.member-avatar img {
    width: 120px;
    height: 120px;
    border-radius: 50%;
    border: 5px solid rgba(40, 167, 69, 0.2);
    transition: var(--transition);
}

.team-member:hover .member-avatar img {
    border-color: var(--support-green);
}

.member-status {
    position: absolute;
    bottom: 10px;
    right: 10px;
    width: 20px;
    height: 20px;
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    color: white;
    font-size: 0.7rem;
}

.member-status.online {
    background: var(--online-green);
}

.member-status.away {
    background: var(--away-orange);
}

.member-name {
    font-size: 1.3rem;
    font-weight: 600;
    margin-bottom: 5px;
    color: var(--dark);
}

.member-role {
    color: var(--support-green);
    font-weight: 500;
    margin-bottom: 15px;
}

.member-certifications {
    display: flex;
    gap: 8px;
    justify-content: center;
    margin-bottom: 15px;
    flex-wrap: wrap;
}

.cert {
    background: rgba(40, 167, 69, 0.1);
    color: var(--support-green);
    padding: 4px 8px;
    border-radius: 12px;
    font-size: 0.7rem;
    font-weight: 600;
}

.member-specialties {
    display: flex;
    gap: 8px;
    justify-content: center;
    margin-bottom: 20px;
    flex-wrap: wrap;
}

.specialty {
    background: #e9ecef;
    color: var(--gray);
    padding: 4px 8px;
    border-radius: 12px;
    font-size: 0.8rem;
}

.member-stats {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 15px;
}

.stat {
    text-align: center;
}

.member-stats .stat-number {
    font-size: 1.5rem;
    font-weight: 700;
    color: var(--support-green);
    margin-bottom: 5px;
    display: block;
}

.member-stats .stat-label {
    font-size: 0.8rem;
    color: var(--gray);
}

/* FAQ Section */
.faq-section {
    background: linear-gradient(135deg, #f8f9fa, #e9ecef);
    position: relative;
}

.faq-content {
    max-width: 800px;
    margin: 0 auto;
}

.faq-category-tabs {
    display: flex;
    justify-content: center;
    gap: 10px;
    margin-bottom: 40px;
    flex-wrap: wrap;
}

.faq-tab {
    background: white;
    border: 2px solid #e9ecef;
    color: var(--gray);
    padding: 12px 24px;
    border-radius: 25px;
    cursor: pointer;
    transition: var(--transition);
    font-weight: 500;
}

.faq-tab:hover,
.faq-tab.active {
    background: var(--support-green);
    color: white;
    border-color: var(--support-green);
}

.faq-category {
    display: none;
}

.faq-category.active {
    display: block;
    animation: fadeIn 0.5s ease;
}

.faq-item {
    background: white;
    border-radius: var(--border-radius);
    margin-bottom: 15px;
    box-shadow: var(--shadow);
    overflow: hidden;
    transition: var(--transition);
}

.faq-item:hover {
    box-shadow: var(--shadow-strong);
}

.faq-question {
    padding: 20px;
    cursor: pointer;
    display: flex;
    justify-content: space-between;
    align-items: center;
    transition: var(--transition);
    border-left: 5px solid var(--support-green);
}

.faq-question:hover {
    background: #f8f9fa;
}

.faq-question h4 {
    font-size: 1.1rem;
    color: var(--dark);
    margin: 0;
}

.faq-question i {
    color: var(--support-green);
    transition: var(--transition);
}

.faq-item.active .faq-question i {
    transform: rotate(180deg);
}

.faq-answer {
    max-height: 0;
    overflow: hidden;
    transition: max-height 0.3s ease;
    background: #f8f9fa;
}

.faq-item.active .faq-answer {
    max-height: 200px;
}

.faq-answer p {
    padding: 20px;
    margin: 0;
    color: var(--gray);
    line-height: 1.6;
}

/* Emergency Support Section */
.emergency-support {
    background: var(--gradient-emergency);
    color: white;
    position: relative;
    overflow: hidden;
}

.emergency-support::before {
    content: '';
    position: absolute;
    top: 0;
    left: 0;
    width: 100%;
    height: 100%;
    background: 
        radial-gradient(circle at 80% 20%, rgba(255, 255, 255, 0.1), transparent 50%),
        radial-gradient(circle at 20% 80%, rgba(255, 255, 255, 0.1), transparent 50%);
    z-index: 0;
}

.emergency-content {
    display: grid;
    grid-template-columns: auto 1fr auto;
    gap: 30px;
    align-items: center;
    position: relative;
    z-index: 1;
}

.emergency-icon {
    font-size: 4rem;
    color: rgba(255, 255, 255, 0.9);
    animation: pulseEmergency 2s infinite;
}

.emergency-text h3 {
    font-size: 2rem;
    margin-bottom: 15px;
}

.emergency-text p {
    margin-bottom: 25px;
    opacity: 0.9;
    line-height: 1.6;
}

.emergency-features {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(200px, 1fr));
    gap: 15px;
}

.feature {
    display: flex;
    align-items: center;
    gap: 10px;
    font-size: 0.9rem;
}

.feature i {
    color: rgba(255, 255, 255, 0.8);
}

.emergency-actions {
    text-align: center;
}

.emergency-number {
    margin-top: 15px;
    font-size: 1.1rem;
    opacity: 0.9;
}

/* CTA Section */
.cta {
    background: linear-gradient(rgba(40, 167, 69, 0.9), rgba(40, 167, 69, 0.8)), 
                radial-gradient(circle at 80% 10%, rgba(255, 255, 255, 0.1), transparent 30%),
                radial-gradient(circle at 20% 80%, rgba(255, 255, 255, 0.1), transparent 30%);
    color: var(--light);
    text-align: center;
    position: relative;
    overflow: hidden;
}

.cta-content {
    max-width: 1000px;
    margin: 0 auto;
    position: relative;
    z-index: 1;
}

.cta-support-badge {
    display: inline-flex;
    align-items: center;
    gap: 10px;
    background: rgba(255, 255, 255, 0.2);
    color: white;
    padding: 12px 24px;
    border-radius: 25px;
    font-weight: 600;
    margin-bottom: 20px;
    animation: pulse 2s infinite;
}

.cta-title {
    font-size: 2.5rem;
    margin-bottom: 20px;
    opacity: 0;
    transform: translateY(20px);
    transition: var(--transition);
}

.cta-title.visible {
    opacity: 1;
    transform: translateY(0);
}

.cta-description {
    margin-bottom: 40px;
    font-size: 1.1rem;
    opacity: 0;
    transform: translateY(20px);
    transition: var(--transition);
    max-width: 700px;
    margin-left: auto;
    margin-right: auto;
}

.cta-description.visible {
    opacity: 1;
    transform: translateY(0);
}

.cta-options {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(250px, 1fr));
    gap: 30px;
    opacity: 0;
    transform: translateY(20px);
    transition: var(--transition);
}

.cta-options.visible {
    opacity: 1;
    transform: translateY(0);
}

.cta-option {
    background: rgba(255, 255, 255, 0.1);
    backdrop-filter: blur(10px);
    border-radius: var(--border-radius);
    padding: 30px;
    transition: var(--transition);
    border: 2px solid rgba(255, 255, 255, 0.2);
}

.cta-option:hover {
    background: rgba(255, 255, 255, 0.2);
    transform: translateY(-10px);
    border-color: rgba(255, 255, 255, 0.4);
}

.option-icon {
    width: 80px;
    height: 80px;
    background: rgba(255, 255, 255, 0.2);
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 2rem;
    color: white;
    margin: 0 auto 20px;
    transition: var(--transition);
}

.cta-option:hover .option-icon {
    transform: scale(1.1);
    background: rgba(255, 255, 255, 0.3);
}

.cta-option h4 {
    font-size: 1.3rem;
    margin-bottom: 10px;
    color: white;
}

.cta-option p {
    margin-bottom: 20px;
    color: rgba(255, 255, 255, 0.8);
}

/* Footer */
.footer {
    background-color: var(--dark);
    color: var(--light);
    padding: 60px 0 20px;
}

.footer-grid {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(250px, 1fr));
    gap: 40px;
    margin-bottom: 50px;
}

.footer-logo {
    font-size: 1.8rem;
    font-weight: 800;
    margin-bottom: 20px;
    display: flex;
    align-items: center;
}

.footer-logo span {
    color: var(--secondary);
}

.footer-about {
    max-width: 300px;
}

.footer-about p {
    color: rgba(248, 249, 250, 0.7);
    margin-bottom: 20px;
}

.support-certifications {
    display: grid;
    gap: 10px;
    margin-bottom: 20px;
}

.cert-badge {
    display: flex;
    align-items: center;
    gap: 8px;
    background: rgba(40, 167, 69, 0.1);
    color: var(--support-green);
    padding: 8px 12px;
    border-radius: 15px;
    font-size: 0.8rem;
    font-weight: 600;
}

.social-links {
    display: flex;
    gap: 15px;
}

.social-link {
    width: 40px;
    height: 40px;
    border-radius: 50%;
    display: flex;
    justify-content: center;
    align-items: center;
    background: rgba(255, 255, 255, 0.1);
    transition: var(--transition);
}

.social-link:hover {
    background: var(--support-green);
    transform: translateY(-3px);
}

.footer-title {
    font-size: 1.2rem;
    font-weight: 600;
    margin-bottom: 20px;
    position: relative;
    padding-bottom: 10px;
}

.footer-title::after {
    content: '';
    position: absolute;
    bottom: 0;
    left: 0;
    width: 30px;
    height: 3px;
    background: var(--support-green);
    border-radius: 5px;
}

.footer-links li {
    margin-bottom: 10px;
}

.footer-links a {
    color: rgba(248, 249, 250, 0.7);
    transition: var(--transition);
    display: flex;
    align-items: center;
    gap: 5px;
}

.footer-links a:hover {
    color: var(--support-green);
    padding-left: 5px;
}

.contact-info li {
    display: flex;
    gap: 15px;
    margin-bottom: 15px;
    color: rgba(248, 249, 250, 0.7);
}

.contact-icon {
    width: 40px;
    height: 40px;
    border-radius: 50%;
    background: rgba(255, 255, 255, 0.1);
    display: flex;
    justify-content: center;
    align-items: center;
    flex-shrink: 0;
}

.emergency-contact {
    background: rgba(231, 76, 60, 0.2);
    color: var(--emergency-red);
    animation: pulse 2s infinite;
}

.footer-bottom {
    text-align: center;
    padding-top: 20px;
    border-top: 1px solid rgba(255, 255, 255, 0.1);
    color: rgba(248, 249, 250, 0.6);
    font-size: 0.9rem;
}

/* Back to top button */
.back-to-top {
    position: fixed;
    bottom: 20px;
    right: 20px;
    width: 50px;
    height: 50px;
    border-radius: 50%;
    background: var(--gradient-support);
    color: white;
    display: flex;
    justify-content: center;
    align-items: center;
    cursor: pointer;
    box-shadow: var(--shadow);
    transition: var(--transition);
    z-index: 99;
    opacity: 0;
    visibility: hidden;
}

.back-to-top.visible {
    opacity: 1;
    visibility: visible;
}

.back-to-top:hover {
    transform: translateY(-5px);
    box-shadow: var(--shadow-strong);
}

/* Chat Button */
.chat-button {
    position: fixed;
    bottom: 20px;
    right: 20px;
    width: 60px;
    height: 60px;
    background: var(--gradient-support);
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    cursor: pointer;
    box-shadow: var(--shadow-strong);
    transition: var(--transition);
    z-index: 998;
    color: white;
    font-size: 1.5rem;
}

.chat-button:hover {
    transform: translateY(-5px) scale(1.1);
}

.chat-notification {
    position: absolute;
    top: -5px;
    right: -5px;
    width: 20px;
    height: 20px;
    background: var(--emergency-red);
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 0.8rem;
    font-weight: bold;
    color: white;
    animation: pulse 2s infinite;
}

/* Responsive Design */
@media (max-width: 992px) {
    .hero-support-title {
        font-size: 2.8rem;
    }

    .support-stats {
        grid-template-columns: repeat(2, 1fr);
    }

    .emergency-content {
        grid-template-columns: 1fr;
        text-align: center;
        gap: 20px;
    }

    .process-timeline::before {
        left: 30px;
    }

    .process-step {
        flex-direction: row !important;
        margin-left: 60px;
    }

    .step-content {
        width: 100%;
    }

    .step-number {
        left: -30px !important;
        right: auto !important;
    }

    .support-chat {
        width: 300px;
    }
}

@media (max-width: 768px) {
    .section {
        padding: 60px 0;
    }

    .hero-support-buttons {
        flex-direction: column;
        gap: 15px;
    }

    .navbar .nav-links {
        position: fixed;
        top: 0;
        right: -100%;
        height: 100vh;
        width: 250px;
        background-color: var(--dark);
        flex-direction: column;
        justify-content: center;
        align-items: center;
        transition: var(--transition);
        z-index: 1001;
    }

    .navbar .nav-links.active {
        right: 0;
    }

    .hamburger {
        display: block;
        z-index: 1002;
    }

    .hero-support-content {
        text-align: center;
        margin: 0 auto;
    }

    .footer-grid {
        grid-template-columns: 1fr;
    }

    .footer-about {
        max-width: 100%;
    }

    .social-links {
        justify-content: center;
    }

    .status-content {
        flex-direction: column;
        text-align: center;
    }

    .status-info {
        justify-content: center;
    }

    .faq-category-tabs {
        grid-template-columns: repeat(2, 1fr);
        display: grid;
    }

    .cta-options {
        grid-template-columns: 1fr;
    }

    .support-certifications {
        grid-template-columns: 1fr;
    }

    .support-chat {
        width: 280px;
        right: 10px;
    }

    .diagnostic-tool .diagnostic-content {
        padding: 20px;
    }

    .floating-tool {
        display: none;
    }

    .emergency-features {
        grid-template-columns: 1fr;
    }
}

@media (max-width: 576px) {
    .hero-support-title {
        font-size: 2rem;
    }

    .section-title {
        font-size: 2rem;
    }

    .support-stats {
        grid-template-columns: 1fr;
    }

    .services-grid {
        grid-template-columns: 1fr;
    }

    .team-grid {
        grid-template-columns: 1fr;
    }

    .member-stats {
        grid-template-columns: 1fr;
    }

    .support-chat {
        width: 100%;
        left: 10px;
        right: 10px;
    }

    .chat-button {
        right: 10px;
        bottom: 10px;
    }
}